Business Letter

February 17, 2010

Firestone Complete Auto Care
P.O. Box 7988
Chicago, IL 60680-9534
ATTN: John Lampe

Mr. Lampe:

A couple weeks ago I printed a coupon from the Internet to get my oil changed at Firestone. I left the coupon at my mom’s house by accident. I didn’t want to drive back to her house to pick it up. I called Firestone to ask if they could give me the special with out the coupon. I expected the representative tell me that I had to bring the coupon in to receive the promotion. To my surprise, the man on the phone was very friendly and told me they would take care of it, and to bring my car in later that day.

Once I arrived at Firestone, I was surprised again by the hospitality shown to me by the workers. Not only was my oil changed in a prompt manner, but they assured me that they had already applied the coupon to my bill without having to remind them. I will never forget the great customer service I received at Firestone that day. I would send any of my friends to Firestone.

Thanks for the great service!