Response Letter

February 22, 2010

FIRESTONE COMPLETE AUTO CARE
John Lampe
P.O. Box 7988
Chicago, IL 60680-9534

Stephanie Blatchford
2016 Viewcrest Circle
North Logan, UT 84341


Dear Stephanie,

I would like to thank you for the letter you sent about the service you received at Firestone. At Firestone, we are happy to provide service to our guests in any way possible.

As you may know, sometimes it is hard for a large company such as Firestone to know the service their customer's are receiving. We appreciate the time you spent to let us know how you were treated, and the specific location.

I am happy to hear that the Firestone in Smithfield has represented our company in a positive way. Here at Firestone, we strive to make sure every guest receives the best service, along with a great experience.

If you have any questions or concerns about the way your vehicle is running, we are happy to help.

We appreciate the positive feedback and look forward to your business in the future.
Sincerely,

John Lampe